FAQ
Welcome to CWC Candles! We hope these FAQs answer any questions you may have about our candles and our store.
Q: What kinds of candles and other products do you sell?
A: We sell a variety of scented candles, using a para-soy wax blend for optimal scent throw. We offer wickless candles as well, using our same blended wax. We offer a large variety of 100% soy wax melts in snap bar form, squeezable wax, and eco-friendly/sustainable friendly fire starters, as well as a range of candle accessories, including wick trimmers, snuffers, wax warmers, and room sprays. Additionally, you can occasion find other handmade gifts and items in the store. Ornaments, gift boxes, door hangers, holiday specials, etc. There is something for everyone!
Q: What are some popular scents?
A: Our customers love a wide variety of scents, with Cozy Cashmere, Mahogany Teakwood, and Desert Blooms always at the top of the list. We also offer seasonal scents like Marshmallow Pumpkin Pie, Holiday Cheer, and Caramel Nut Cluster. These are just some of our various scents provided, with more being added throughout the year. Everyone’s tastes are different, if you need help choosing, please reach out to katie@cwccandles.com for a personalized recommendation!
Q: Are your candles made from natural ingredients?
A: This answer is both yes and no. Parasoy is a blend of food-grade paraffin wax and soy wax. Food-grade paraffin is highly processed wax that is generally made up of vegetable oils, palm oils, and synthetic resins. If it is most often used to preserve produce, such as apples, citrus, and cucumbers. Food-grade paraffin is also used in candy-making and canning. Soy wax is a derivative of the soybean, some of which is grown right here in Illinois. Our fragrance oils are a combination of essential oils and synthetic oils. Not all essential oils are safe to be burned, so those need to be replaced with non-toxic synthetic oils. CWC Candles only uses verified “clean” oils and oil blends in our products as safety is our top priority. Our wicks are constructed from cotton, some with zinc cores. The zinc cores are minimal and safe to burn while adding rigidity to the wick that provides a non-leaning wick that doesn’t increase overheating or fire risk by leaning too close to the sides of the vessel.
Q: Do you offer personalized candles for special occasions?
A: Yes, we offer personalized candles for weddings, birthdays, anniversaries, and other special occasions. Contact us for more information.
Q: How can I make my candles last longer?
A: To make your candles last longer, always trim the wick to 1/4 inch before lighting, keep the candle away from drafts, and burn the candle for at least four hours on the first use to create a full wax pool. These steps promote a clean burning experience which provides a longer burn time.
Q: Do you offer wholesale pricing?
A: We offer wholesale pricing for businesses and individuals looking to purchase large quantities of candles. Contact us for more information.
Q: How long will it take to receive my order?
A: We strive to process and ship all orders within 1-2 business days. Shipping times will vary depending on your location and the shipping method you choose at checkout. Still, tracking is usually available and if there are shipping delays the store or shipping company will notify you asap. We also insure most outgoing packages, in case of lost or damaged packages
Q: What is your return policy?
A: All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Please view our full return policy and contact support@cwccandles.com as soon as you have an issue or concern, or need to request a return or refund.
Q: Do you offer candle-making classes?
A: At this time we do not, but it is something we have in the works in the background. Stay tuned for more info and subscribe to updates to be the first to know when this becomes available!
Q: What shipping methods are available?
A: The majority of our packages go out via USPS Flat Rate. This usually reduces the cost of shipping heavier packages while still providing tracking information and insurance for protection against lost or damaged packages. For packages that aren't heavy enough to see monetary savings with Flat Rate, they are shipped by regular post with tracking and insurance added. We work hard to make sure your package arrives safely for the lowest cost to you.
Q: How long will it take to receive my order?
A: We strive to process and ship all orders within 1-2 business days. Shipping times will vary depending on your location, but we've seen delivery within 3 days of dropping it off with USPS. Still, tracking is usually available and if there are shipping delays the store or shipping company will notify you asap.
Gift Cards: Gift cards can be purchased in the Gift category section of our store. When purchasing one, you will have to choose an amount and enter an email address for where you want the gift card delivered. After checkout, your gift card will be sent directly to the gift recipient's email with your personalized message. If you need any assistance with a purchase reach out to katie@cwccandles.com.
We hope this FAQ has been helpful. If you have any additional questions, please don't hesitate to contact us.